They have a light system now that you have to start with at least $20 (light turns blue), then after you start playing at a certain pace your light turns green (green means you can get a drink). ON A SIDE NOTE - If you like to play poker at the bar, please note that they have instituted a new system to get a free drink. During our 4 days there we never saw them once. They seem to have eliminated the 'Bevertainers' that dance and sing throughout the casino. We noticed that there are lots of dings, scratches and dents on the woodwork and walls throughout the property that seem to be making it look more and more run down.

It is time for them to get rid of the shower doors as they are getting super hard to open and in poor condition as well as the track was dirty. Our room was one of the rooms that has a shower door. The buttons in the elevators that were broke on our July trip, were still broken on this trip. Makes going back and forth between your room and casino really slow. The elevators in the Masquerade Tower had one that was broken down the whole 4 days and another that was down one full day. We never saw anyone working on the other set of 2 escalators. The 1 they were working on did get fixed the last day we were there. We only saw them working on 1 of the 3 broken ones. CONS - 3 of the 4 escalators in the Masquerade part of the casino were down most of the trip. Several new machines in the casino as well as a new electronic baccarat game. We enjoy that they include a fridge and a safe large enough to put a smaller laptop and other valuables. We only ate at the Sports Deli this trip (on 2 occasions), but the food was great on both times. I had a question for a slot supervisor while there and the gentleman I spoke with was friendly but didn't quite answer my question. Check in staff at the VIP check-in is super friendly. We especially love the bartenders at the Shutters Bar and the servers throughout the property. We just returned from staying there 4 nights and noticed some changes since we were there last in July.

BUT we see it's condition going downhill with each visit.

We regularly stay at the Rio because we love the staff and get good rates since we play there regularly.

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